If you want to cancel the order, please contact us within 24 hours. Unfortunately, once your order has been processed and/or shipped, we cannot cancel it. Otherwise, you will have to wait for the item to arrive before returning it to us.
Faulty, Defective, Damaged, or Wrong Items
Please inspect your order upon reception and contact us within 14days. If your item arrived faulty/defective/damaged/wrong item, please send us a very clear picture or video of the damage through email to email@example.com and the item must be in its original condition, unworn and unwashed. And give us six business days to file a claim with the carrier or check with the warehouse. Once it's approved, we will send you a brand new replacement without any fees.
If your items arrived is defective and you want to request a refund or a replacement, simply send an Email to firstname.lastname@example.org with the following information within 14 days of delivery with picture or video of the damage:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Unless proof of the damage has been verified by a member of the support team, we cannot action exchange or refund. Items that are damaged due to use or normal wear and tear may be denied a refund.
If your order arrived with some items missing, please kindly refer to your order status page to check which items should be included in the package. Usually, we ship your orders separately if you order multiple items due to international shipment dimension limitations. If some items are missing, please take a photo of all the items you received and contact our customer service at email@example.com.
Crownkitty accepts exchanges/returns of unused merchandise within 60 days of placing the order. We would like our customers to be delighted with our appears, and if you're not satisfied, for any reason, you could exchanges/return the item within 60 days from placing the order.
Returns and exchanges must be postmarked within seven days after approval. To return a product for a non-quality issue requires you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the product's retail price. Once you have returned the product and after we have fully inspected it, we will refund your purchase price, excluding the 20% restocking fee.
1.Conditions for returning an item(s)?
Merchandise must be in its original condition to be eligible for a return, without fragrance and make-up residue, unworn and unwashed.
All tags must be intact on all returned merchandise. And Keep the original package.
All parts related to the products sent out are available.
"Specials"/gift card/Clearance/Final sale item(s) is not eligible for return or exchange.
Swimwear is not eligible for return or exchange. (Swimwear can only be returned/exchanged if it is defective/damaged or wrong item. And you must email us a picture showing the problem/defect when you submitting the return/exchange request.)
After you receive confirmation from our customer service, please send the product along order number and product name. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
STEP 1: To return the item(s) you unwanted, please send us an email at firstname.lastname@example.org with the order number and product name.
STEP 2: Return your item(s) that meet the returned requirements and ship returns to:
Address: NOS.721-725 Nathan Road, MongKok, Kowloon, Hong Kong
STEP 3: send us your return tracking number.
Returns will be processed within 3 business days of receipt of your item(s). You will receive the email notification once your return is processed. Please note that the payment processing is beyond our control and it may take up to 5-10 additional business days for the funds to be credited to your account used during checkout.