FAQS

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Paypal.(Payment Terms)

 


How will I know you have received my order?

You will receive an email confirmation containing the Order Number and details of your purchase.


How can I change or cancel my order?

Please contact us with in 24hours if you want to cancel the order. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. Otherwise, you will have to wait for your item to arrive before you can return it to us.


Is my personal information kept private?

Crownkitty takes the security of customer information very seriously and employs strict security measures to ensure the safe handling of your data. We do not at any time disclose any customer information to third parties. And to ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.


Do you offer discount codes?

There are discount codes offered sometimes throughout the year. Signing up to our newsletter is an idea to be up to date on this!
How do I use a discount code?

To use a promotional code, please follow these steps: Choose the item you want to order and then click "Checkout" green button You will then be transferred to our Customer Information page on the next page, fill in the corresponding information needed.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@crownkitty.com


When can I expect to receive my shipment?

Please click the shipping guide for details(shipping information)


How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at our track order page and you also can contact us (support@crownkitty.com) to check the tracking number.

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at support@crownkitty.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.


How to contact crownkitty?
       
     
Customer Support Email: support@crownkitty.com
Customer Support TEL: +86 191 1923 2257
Our Address: Room 1006, Building B1 of Haichuang Technology Industrial Park, No 627 LuGuDaDao Road, Yuelu District, Changsha City, Hunan Province, China

Customer Service Hours:
New York Time - 7 PM - 9 AM
San Francisco Time - 4 PM - 6 AM
Oslo Time - 1 AM - 3 PM
If you have any questions, please calling +86 191 1923 2257. Our working hour is Hong Kong time Monday - Friday: 8:30 AM - 12:00 AM, and 1:30 PM - 6:00 PM (UTC+8).